Christams Tree Land Post-Sales Help

Can I make changes to my order?

If you have not yet checked out, you can easily change the quantity of an item by going to 'view basket', change the quantity and 'recalculate'. If you wish to change the size or colour, change the quantity of the item to '0' and recalculate, then continue shopping and add the correct size or colour to the basket.

If you have already checked out and the order has been placed, you will need to contact our customer services to amend the order. We will do whatever we can to accommodate your changes.

How do I find out how my order is progressing?

If you did not receive the email or do not have an order number please use the Contact us form to inform our customer services or call us on 0845 230 3663, and we will locate the merchants details for you. Alternatively, you can log in and view your order and the progress of your order

What is the returns policy?

We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. Due to the uniqueness of the product we would ask you to respect the returns policy.

It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold.

It is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

Do I have to pay for returns?

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

If however the goods are faulty then the postage costs will be refunded.

How can I make changes to my address or email address?

Please email any order detail changes to customer services using the contact us form or call 0845 230 3663.

What if I haven't received my goods in the specified time-scale?

On the order form is a preferred week and preferred day of delivery. This is your choice. However, we cannot guarantee that the preferred day of delivery will be met but will do all we can to get it to you on that day. The goods will be delivered within the preferred week should you choose this option.

For full Delivery Terms and Conditions please refer to the Terms and Conditions page. Placing any order with Kilted Christmas Tree via the website you are agreeing to Kilted Christmas Tree's terms and conditions.