FAQ

  • Free delivery on orders over £125
  • Next day and weekend delivery available

FAQs

Pre-sales help

What payment methods, and credit and debit cards do you accept?
All orders placed online must be paid for by credit or UK debit cards. We accept Visa (including Delta), MasterCard, Switch, Solo, Electron, Maestro and American Express. We do accept payments by cheque or postal order for goods ordered online, however can accept these payment methods should the order be placed via telephone. Goods will be dispatched when payment has been received.

Do you ship goods to destinations outside of the UK?
We cannot ship Christmas trees to destinations outside of the UK. Artificial trees, decorations, lights etc may be shipped. Please contact our Customer Service team regarding availability and shipping fees.

Can I nominate a time for my delivery?
You can nominate a day for your delivery to be made, however due to the busy delivery times during the festive season,  we do advise choosing a day at least three days before you plan to erect your Christmas tree. We cannot fulfill specific times of the day to have your order delivered (unless you have chosen this delivery option).

What if I am not home when the courier tries to deliver?
If you are not present to sign for your parcel at the point of delivery, a card will be left to advise that an attempt has been made. Our courier will then attempt delivery again the following day. If you are not at home when the courier returns to deliver your goods and have not agreed for the package to be left unattended, the package will be returned to the nearest depot. No refunds will be given for trees that are left uncollected at the depot. If you miss the first attempted delivery and you wish to reschedule a date more convenient to you, please call our Customer Service team to arrange an alternative date. Additional charges may apply.

If you would like your parcel left in a ‘safe place’ i.e behind the garden shed or with a neighbour, please state this in the comments box when placing your order. 

How can I obtain more details about a product?
All the information we have about our products is shown in the product detail (click a product to see full details). If you have any queries about any of our products, please contact us.

Post-sales help

Can I change my order once it has been placed?
If you have already checked out and your order has been placed, please contact our customer services to make changes. We will do whatever we can to accommodate your changes, but cannot guarantee amendments can be made.

How do I find out how my order is progressing?
You can sign in to view and check the progress of your order. You will receive and email from us with your order details, and then our dedicated courier service will contact you to advise when your order has been dispatched. If you would like to track your order, please follow instructions in this email.

Can I make changes to my delivery address once I have placed my order?
Changes can be made to your delivery address providing your order has not been dispatched. Please contact our Customer Service team to advise. If your order has been dispatched, unfortunately we will not be able to change the delivery address.  

Am I charged for the items as soon as I order them?
Payment will be required at the time you order. Payment will be taken either at this point or when your order is dispatched.